Ten long engagements. Eight years. Four continents.

Europe-Based Property Management & Real Estate Agency

Technical VA & AI Builder

The engagement started as conventional real-estate administration: applications, leasing paperwork, resident records, customer support. Within a few months it became clear that the volume problem was inbound lead follow-up, so I built voice agents to take first contact and book viewings, and automated the chase sequences behind them. I also ran lead generation and social media to support occupancy targets, and implemented on-page SEO across the website.

• AI calling agents for lead follow-up, viewing scheduling and resident comms
• Automated chase sequences and CRM routing for inbound enquiries
• Lead generation and social media management against occupancy targets
• Applications, leasing paperwork and resident record administration
• Customer support and document handling end to end
• On-page SEO across the company website

Unignorable Brands

AI-Enabled Executive VA & Operations Lead · Krista Mollion

Ongoing engagement covering email management, technical assistance, website management and vendor coordination. The brief was to reduce the amount of the CEO’s week that went to operational friction, which meant automating the repeatable parts rather than simply absorbing them. Also ran on-page SEO work supporting marketing performance.

• Executive inbox and calendar management
• Technical assistance and website management
• Vendor coordination and process streamlining
• On-page SEO supporting marketing goals

Nugen Media Production

Social Media & AI-Assisted Creative Support · Achila Fonseka

Short, high-tempo engagement producing and scheduling a weekly content slate for a premier film production company, including marketing reels cut from existing footage and original graphics for each platform.

• Weekly content scheduling across platforms
• Marketing reel production and editing
• Original graphics for social and campaign use

Bri Winters

Virtual Assistant: Operations & Web Design · Bri Winters

Organised the client pipeline well enough that the managed talent roster doubled over the engagement. Alongside the operational work, designed and delivered a custom Squarespace website for the agency.

• Email and project pipeline management
• Invoicing and client administration
• Custom Squarespace website design and delivery
• Pipeline organisation that helped double the managed roster

Managed my email, project pipelines, invoicing, and even delivered a custom Squarespace website design. He takes execution to the next level. Bri Winters

KTJ KRUG LLC

Virtual Assistant: Property & Automation · Jamar Johnson

Two-year engagement covering listing management across three channels, guest troubleshooting, invoicing and creative automation. Superhost status was maintained across all platforms by keeping response rates and guest workflows tight.

• Multi-channel listing management (Airbnb, Booking.com, Expedia)
• Guest troubleshooting and customer support
• Creative automation and video editing workflows
• Invoicing and owner reporting
• Superhost status maintained across all platforms

Managed our luxury property listings and handled customer troubleshooting, automation, and project management flawlessly. Incredible attention to detail. Jamar Johnson

Solios Watches

Virtual Assistant: Lead Generation & Research · Samuel Leroux

Two-year engagement supporting the growth of a premium sustainable watch brand. The work was verification-heavy: the value was in delivering leads that were actually contactable and actually a fit, which translated directly into new wholesale partnerships.

• Targeted B2B lead generation and prospect research
• Data enrichment and list verification
• Pipeline building that increased wholesale partnerships

Supported our growth through targeted lead generation and meticulous online research. His data enrichment built us a robust sales pipeline. Samuel Leroux

Infotechnologist

Full-Time Virtual Assistant · Joyel Puryear

Full-time engagement spanning graphic design, web design and development, social media scheduling and technical troubleshooting, plus project management that bridged client requirements and technical delivery.

• Graphic design and web design
• Web development and technical troubleshooting
• Social media scheduling
• Project management between client and delivery team

BlueHill Hosting

Virtual Assistant: Web & Chatbot Specialist · Surinder Gill

Delivered chatbot integration and full customisation for a hosting company’s marketing and support surface, alongside web design, graphic design and written content.

• Chatbot integration and customisation
• Web and graphic design
• Content writing for client-facing pages

MarketJoy Inc.

Personal Assistant / Technical Admin · Mark Johnson

Personal assistant to the founder of a B2B lead generation company, but the work quickly moved past scheduling into website testing, IVR and chatbot setup and CRM integration. This is where the first workflow automations got built, the shift from pure admin into technical execution.

• Website testing and quality assurance
• IVR and chatbot setup
• CRM integration and data hygiene
• Calendar management and founder support
• First workflow automations

Concierge Level

Virtual Assistant · Fernando Navarro

The longest engagement on this list and the one that taught the most. Website design, employee workflows, email campaigns, hiring pipelines and invoicing, effectively the operational layer of the business. Also handled on-page SEO to improve organic search performance.

• Website design and management
• Employee workflow design
• Email campaign management
• Hiring pipelines and onboarding
• Invoicing and billing
• On-page SEO for organic visibility

Handled everything from email management to hiring processes. Knowing he had the operations covered allowed me to focus purely on growth. Fernando Navarro