Could this work for my business?

If the shape of your problem looks like this one, very likely. The honest way to find out is to send the tasks you repeated last week with rough timings, which tells me more than a call would. I will say if you need fewer hours than you think, or an automation instead of a person.

Web Hosting Remote · Alabama, USA 2020

Support surface assistance

Chatbot, web and content work for a hosting company

Q: How long did the engagement run?

Project, 2020. Write the answers first. A support bot is a delivery mechanism for documentation that already exists, not a substitute for writing it.

A focused engagement on the client-facing surface of a hosting business: the support chatbot, the marketing pages and the written content around both.

Type: Project
Year: 2020
Surface: Support
Output: Shipped

The brief

What the situation actually was

A hosting company whose support load was dominated by a small number of repeated questions, arriving through a channel that required a human every time.

Hosting support has a clear shape: a large volume of genuinely simple questions, and a small volume of genuinely difficult ones. Treating both the same way is what makes the queue unmanageable.

The work

What came off their desk

In the order it was handed over, which matters more than the list.

01

Chatbot integration and customisation

Not an install. Configured against the questions actually being asked, with a visible route to a person.
02

Web and graphic design

Marketing and support pages, so the answers existed somewhere linkable.
03

Content writing

The client-facing explanations, which is where most of the deflection actually comes from.

How it ran

The order of operations

The content came before the bot. A chatbot has nothing to answer from if the answers are not written down, and most failed support bots fail for exactly that reason rather than anything to do with the model.

So the work ran in that order: establish what gets asked, write the answers properly on pages people can be pointed at, then configure the bot against that material with an obvious escalation path.

The outcome

What had changed by the end

Stated plainly. Where there is no number, there is no number.

Repeated questions answered on pages that could be linked rather than retyped.
A support chatbot configured against real questions, with a visible human route.
Marketing and support surface shipped as one consistent set.

What it taught Write the answers first. A support bot is a delivery mechanism for documentation that already exists, not a substitute for writing it.

Three more engagements

Creative support assistance

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You will get an instant confirmation by email. I read every enquiry myself and reply within one business day. The reply comes from my personal address, sentu1993@gmail.com or souptikgr@gmail.com, so add those to your contacts if your filters are strict. Prefer to skip the form? WhatsApp me or email directly.

Chatbot, web and content work for a hosting company

What the situation actually was

What came off their desk

Chatbot integration and customisation

Web and graphic design

Content writing

The order of operations

What had changed by the end

Three more engagements

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Tell me what you need taken on